Privacy Policy

1. Introduction

Sagecraft LLC, doing business as Sagecraft Home Services ("Sagecraft," "we," "our," or "us"), respects your privacy. This Privacy Policy describes how we collect, use, share, and protect personal information when you visit our website at https://www.sagecrafthome.com, request a quote, book a service, contact us, or sign up to receive SMS messages from us.

By using our website, contacting us, or providing us with your information, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact details — name, address, email, and phone number.
• Booking and service details — home size, service type, date and time preferences, special instructions, and any other information you submit through our booking or contact forms.
• Payment information — handled by our payment processor; we do not store full card numbers on our systems.
• Communication content — messages, emails, and SMS replies you send to us.

We also collect information automatically when you visit our site:

• Usage data — pages visited, referring URL, device type, browser, IP address, and approximate location.
• Cookies and similar technologies — small files used to remember preferences and measure site performance.

3. How We Use Your Information

We use the information we collect to:

• Schedule, deliver, and follow up on cleaning and home reset services.
• Respond to inquiries, requests, and customer support questions.
• Send appointment reminders, service updates, and account notifications via SMS, email, or phone (where you have consented).
• Send marketing messages where you have separately opted in (you may opt out at any time).
• Process payments and maintain business records.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect our rights.

4. SMS Program Disclosure

When you provide your mobile phone number on our website or booking form and check the consent box, you consent to receive text messages from Sagecraft Home Services at the number you provide.

The exact opt-in language presented to you reads:

I consent to receive SMS notifications and alerts from Sagecraft LLC DBA Sagecraft Home Services. Message frequency varies. Message and data rates may apply. Text HELP to +1 352-717-8403 for assistance. You can reply STOP to unsubscribe at any time.

A separate optional opt-in for marketing reads:

By checking this box I agree to receive occasional marketing messages from Sagecraft LLC DBA Sagecraft Home Services. Message frequency varies. Message and data rates may apply. Text HELP to +1 352-717-8403 for assistance. You can reply STOP to unsubscribe at any time.

Message types you may receive: appointment confirmations, reminders, schedule changes, follow-up requests, customer support replies, and (only with your separate consent) occasional promotional offers.

Message frequency: varies based on your activity and the type of consent you have given.

Cost: message and data rates may apply per your wireless carrier's plan. Sagecraft does not charge for SMS messages.

Help and Stop: reply HELP to +1 352-717-8403 or to any message for assistance. Reply STOP to any message to unsubscribe at any time. After replying STOP you will receive a single confirmation message and will not receive further marketing or notification messages unless you opt back in.

5. No Sale or Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information described in Section 6 below exclude SMS originator opt-in data and consent; this information will not be shared with any third parties.

6. Third-Party Services We Use

We rely on a small set of trusted vendors to operate our website and services. These vendors process information only on our behalf and only to the extent needed to deliver their service:

• Google Analytics — measures website usage and performance. Google Analytics may collect cookie identifiers, IP addresses, and usage events. Learn more in Google's Privacy Policy.
• GoHighLevel (HighLevel, Inc.) — our customer relationship management platform. GoHighLevel handles contact records, appointment notifications, SMS sending, and email automation on our behalf. Learn more in the HighLevel Privacy Policy.
• BookingKoala — our online booking and scheduling platform. BookingKoala processes booking details, service preferences, and payment authorizations. Learn more in the BookingKoala Privacy Policy.

Aside from these service providers (and as required by law), we do not sell, rent, or trade your personal information.

7. Cookies

We use cookies and similar technologies to operate the site, remember preferences, and measure performance. You can manage cookies through your browser settings. Disabling cookies may affect some site features.

8. Your Choices and Rights

You may:

• Update or correct your contact information by reaching out to us.
• Request deletion of your personal information, subject to recordkeeping obligations.
• Opt out of marketing emails using the unsubscribe link in any marketing email.
• Opt out of SMS by replying STOP to any message.
• Disable cookies in your browser.

If you are a resident of a state with applicable privacy laws (such as California, Virginia, or Colorado), you may have additional rights regarding access, correction, deletion, or portability of your information. Contact us using the details below to exercise these rights.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Data Retention and Security

We retain personal information for as long as needed to deliver services, meet legal and tax requirements, and resolve disputes. We use reasonable administrative, technical, and physical safeguards to protect personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when changes were last made. Material changes will be communicated through our website or, where appropriate, via email or SMS.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Sagecraft LLC DBA Sagecraft Home Services Phone: (352) 717-8403 Email: admin@sagecrafthome.com Service area: Lake County and West Orange County, Florida