Terms & Conditions

Client Terms & Conditions

These Terms apply to services provided by Sagecraft LLC, doing business as Sagecraft Home Services ("Sagecraft," "we," "us," or "our"). By requesting or confirming a booking, accepting an estimate, providing payment information, or allowing us to begin work, you agree to these Terms.

The important points

Please read these items before booking:

• Give us an accurate picture of the property. Our estimate and schedule depend on the size, condition, pets, clutter, buildup, construction residue, and other details you provide. We may change the price or scope, reschedule, or decline the job if the property is materially different when we arrive.
• Most one-time cleanings are sold by time, not by guaranteed completion. Unless your written quote says the price is fixed, the quote is an estimate based on the service time and information available. We will prioritize the most important work, but purchasing a set amount of time does not guarantee that every requested task will be completed.
• Your booking authorizes legitimate overages of up to $300 above the accepted estimate. These may include reasonably necessary additional time, labor, rooms, or work caused by conditions that were not accurately disclosed. When reasonably practicable, we will contact you before significant additional work and, for hourly services, at least one hour before the scheduled time ends. Additional work beyond the $300 authorization requires further approval.
• If you decline additional time, we will stop when the purchased time ends. Remaining tasks may be left incomplete, and the scheduled service remains payable.
• Provide safe, timely access. A no-access or lockout appointment may be charged the cancellation, lockout, or minimum-service fee disclosed with your booking, up to the scheduled service amount.
• Tell us promptly if something is wrong. Service concerns should be reported as soon as possible. Damage or missing-property claims must be reported in writing within 48 hours. You must give us a reasonable opportunity to inspect and, when appropriate, correct a service issue before hiring someone else.
• Standard cleaning is not hazardous-material or remediation work. We may refuse or stop unsafe, abusive, unusually unsanitary, or materially misrepresented jobs.
• Secure valuables, fragile items, and pets. Tell us about delicate or high-value items and any known hazards before service.

1. Services, quotes, and scope

We provide residential cleaning, deep cleaning, home resets, organization, move-in/move-out cleaning, vacation-rental cleaning, and related services. Your booking confirmation, quote, or other written communication identifies the service purchased and may include job-specific terms. If a signed service agreement directly conflicts with these Terms, the signed agreement controls for that service.

Unless we expressly call a price fixed in writing, it is an estimate. Estimates rely on the information you provide and may change if:

• the property's size or condition is different from what was described;
• heavy dirt, grease, grime, stains, odors, pet hair, clutter, or buildup requires more work;
• construction or renovation residue is present;
• you add rooms, tasks, or services; or
• additional time, cleaners, equipment, or specialized work is reasonably required.

You are responsible for giving us complete and accurate information before service, including requested photos or video, square footage, room count, pets, current condition, clutter, buildup, renovation work, hazards, and priority areas.

If the property is materially different from what was represented, we may adjust the price, time, team, priorities, or scope; request additional payment; reschedule; decline particular tasks; or refuse the service. If we cannot proceed on the original terms because material conditions were not disclosed, amounts charged under the booking and cancellation policies are not automatically refundable.

2. Hourly and one-time services

Unless a written quote says otherwise, one-time services are billed according to the service time purchased or actually authorized and worked. An estimated price or number of hours is not a promise that every requested task will be completed.

We will use reasonable judgment to prioritize the booked scope, your stated priorities, property conditions, and available time. When we reasonably expect more time will be needed, we will try to contact you at least one hour before the scheduled end time. If we cannot reach you, we may continue only within the preauthorized $300 overage or stop at the scheduled end time. If you decline more time, we will stop and the unfinished work will remain incomplete.

3. Overage authorization and added work

By booking, you authorize us to charge the payment method on file for legitimate service-related overages of up to $300 above the accepted estimate. This authorization covers reasonably necessary added time or labor, additional areas or client-requested tasks, and additional work caused by property conditions that differ from the information supplied at booking.

We will communicate before significant additional work whenever reasonably practicable. Additional charges above the $300 authorization require your further approval. Properly documented charges permitted by your booking and these Terms are not unauthorized merely because the final total exceeds the initial estimate.

4. Work we may decline

Standard cleaning does not include specialized remediation or removal of hazardous materials. We may refuse or stop any task or appointment involving unsafe conditions, work outside our capabilities, risk of damage, unavailable utilities, aggressive animals, threatening or abusive conduct, or undisclosed conditions.

Examples include suspected mold, blood or bodily fluids, human waste, excessive animal waste, needles or sharps, pests or infestations, hazardous chemicals, unsafe hoarding or clutter, severe odors, structural hazards, heavy construction debris, paint or adhesive removal, and cured or chemical residue. Construction cleaning does not automatically include these items.

If a new hazard appears during service, our team may leave the affected area or property immediately. You remain responsible for authorized work already performed and any applicable booking or cancellation charge, except where prohibited by law.

5. Access, cancellations, and rescheduling

You must provide safe and timely access through an agreed method and supply correct keys, codes, gate instructions, alarm information, or an authorized contact. If we cannot enter within a reasonable time, the visit may be treated as a lockout or late cancellation.

Cancellation, rescheduling, lockout, and minimum-service fees will be the fees disclosed in your quote, booking confirmation, or applicable booking policy. The amount may depend on notice, appointment size, special scheduling, whether a team has been committed, and whether the appointment can reasonably be replaced. A no-access charge will not exceed the scheduled service amount unless you separately approved other nonrefundable costs.

6. Recurring service

Recurring appointments are scheduled at the frequency selected. Pricing may change if the scope, property size or condition, service frequency, requested services, or our standard pricing changes. We will communicate material price changes before they take effect whenever reasonably practicable. We do not guarantee the same cleaner or team for every visit.

Any minimum term, automatic renewal, cancellation procedure, or recurring-service fee must be stated in the booking confirmation or a separate written service agreement. If none is stated, these Terms alone do not create a fixed minimum term.

7. Your responsibilities

You agree to:

• provide accurate property and access information;
• identify priorities, delicate surfaces, existing damage, hazards, and special-care instructions;
• provide working water, electricity, ventilation, and other reasonably necessary utilities;
• make the work area reasonably safe and accessible;
• secure pets when requested and disclose animals that may pose a risk;
• secure cash, jewelry, firearms, medication, documents, electronics, collectibles, and other valuable or sensitive items;
• remove or identify fragile, sentimental, antique, irreplaceable, or improperly secured items; and
• pay all authorized charges.

You or the person booking represents that you have authority to allow us into the property and authorize the work. The person booking remains responsible for payment unless we agree otherwise in writing. We are not responsible for disputes among owners, tenants, landlords, property managers, family members, hosts, or guests.

Harassment, threats, discrimination, sexual misconduct, intimidation, abuse, or other unsafe conduct toward our team may result in immediate termination of service and the client relationship.

8. Arrival Windows and Delays

Sagecraft makes every reasonable effort to arrive at or before the scheduled appointment time. Our team aims to arrive approximately five minutes early whenever practical.

Because travel times can be affected by traffic, road conditions, weather, vehicle issues, accidents, construction, or other circumstances outside our reasonable control, all appointments are subject to a 30-minute arrival grace period.

A team arriving within 30 minutes after the scheduled arrival time will not be considered late or in breach of the appointment time.

If Sagecraft becomes aware that circumstances will likely cause the team to arrive more than 30 minutes after the scheduled arrival time, we will communicate with the client as soon as reasonably practicable and provide an updated estimated arrival time.

Sagecraft is not responsible for delays or resulting losses, costs, missed appointments, or other issues caused by circumstances outside our reasonable control, including traffic, accidents, road closures, severe weather, vehicle breakdowns, or other transportation-related issues.

Clients should allow sufficient flexibility around the scheduled arrival time and should not schedule other appointments or commitments that depend on the cleaning team arriving at an exact minute.

A delay of more than 30 minutes does not automatically entitle the client to a refund or cancellation without applicable cancellation or rescheduling fees. If a substantial delay occurs, Sagecraft may, when reasonably practicable, work with the client to reschedule the appointment.

9. Results and limitations of cleaning

Results depend on the age, condition, materials, installation, and prior maintenance of the property. We do not guarantee removal of every stain, odor, discoloration, residue, scratch, embedded material, hard-water mark, etching, oxidation, damaged grout, permanent condition, or defect. We may decline methods that could damage a surface or item.

10. Satisfaction concerns, re-cleans, and refunds

Report a missed area or service concern as soon as reasonably possible and provide photos or other useful details. You must give us a reasonable opportunity to inspect the concern and, when appropriate, offer a re-clean or corrective service before arranging third-party corrective work. We are not automatically responsible for third-party costs incurred without that opportunity.

Refunds are evaluated case by case. Unless required by law, a refund is not automatic because a job took longer than expected, the purchased time was insufficient to complete every request, property information was inaccurate, conditions differed materially from what was disclosed, you declined additional time, or the requested work was outside the booked scope.

11. Damage and missing-property claims

Notify us in writing within 48 hours after service of any claimed damage or missing property. Include the location, description, photos or video when available, and other information reasonably needed to investigate. We will review timely, legitimate claims in good faith.

To the extent permitted by law, we are not responsible for pre-existing damage, ordinary wear, defective or deteriorated materials, improper installation, unsecured items, undisclosed fragility, damage inherent in the property's existing condition, or losses caused by inaccurate or incomplete client instructions. The 48-hour notice requirement does not eliminate rights that cannot legally be waived.

12. Photos and service records

We may create photographs, video, notes, timestamps, time records, cleaner reports, calls, texts, emails, booking records, invoices, and other documentation for quality control, customer service, training, billing, insurance, investigations, and dispute resolution. We will not use identifiable interior images of your home in public marketing without appropriate permission.

13. Payment and disputes

You authorize us to charge the payment method you provide for the booked service, applicable taxes and fees, approved additions, and the overages authorized by these Terms. Failed or overdue payments may result in suspension or cancellation of future service.

Please contact us promptly about a billing concern so we have an opportunity to investigate. In a payment dispute, we may provide relevant booking records, accepted Terms, communications, photos, time records, invoices, and service documentation to the payment processor or financial institution. Nothing in these Terms prevents you from exercising a legal right that cannot be waived.

14. Promotions

Unless the offer says otherwise, promotions cannot be combined, applied retroactively, exchanged for cash, or used for nonqualifying services. We may modify or end a promotion as permitted by law.

15. Liability

To the fullest extent permitted by law, Sagecraft and its owners, employees, contractors, and service providers are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the services. To the fullest extent permitted by law, our total liability for a claim will not exceed the amount paid to us for the specific service giving rise to that claim. This limitation does not apply to liability that applicable law does not allow us to exclude or limit.

To the fullest extent permitted by law, you agree to defend, indemnify, and hold Sagecraft and its owners, employees, contractors, and service providers harmless from third-party claims, losses, liabilities, damages, and reasonable expenses caused by your material breach of these Terms, material misrepresentation, undisclosed hazards, unlawful conduct, negligence, or violation of another person's rights.

16. Communications

By giving us your email address or phone number, you agree that we may contact you about inquiries, bookings, access, service updates, invoices, payment issues, and customer service.

If you separately opt in to marketing texts, message frequency varies and message and data rates may apply. Marketing consent is not required to purchase services. You may opt out of marketing texts by replying STOP or following the instructions in the message. Transactional messages necessary to administer an active booking may still be sent as permitted by law.

17. Changes to these Terms

We may update these Terms by posting a revised version with a new effective date. The version accepted when you book governs that booking unless you expressly agree to a later version. Updated Terms will apply to future bookings and, where permitted, future recurring services after reasonable notice. A material change will not retroactively alter a completed service.

18. Florida law and venue

Florida law governs these Terms, without regard to conflict-of-law rules. To the extent permitted by law, disputes relating to the services or these Terms must be brought in the state or federal courts serving Lake County, Florida, and the parties consent to those courts' jurisdiction and venue. Mandatory consumer rights and venue protections remain unaffected.

19. General terms

If one provision is invalid or unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will continue in effect. These Terms, together with the applicable quote, booking confirmation, and any incorporated written agreement, are the entire agreement for the booked service. Our failure to enforce a provision once does not waive it later.

Acceptance

By requesting or confirming a booking, accepting an estimate, providing payment information, or allowing service to begin, you confirm that:

• the property information you provided is accurate to the best of your knowledge;
• you understand that estimates may change with actual conditions;
• you understand that time-based service does not guarantee completion of every requested task;
• you authorize legitimate overages up to $300 as described above; and
• you have read and agree to these Terms.

Questions about these Terms or your booking should be directed to Sagecraft Home Services before service begins.

Contact Us

Sagecraft LLC DBA Sagecraft Home Services
Phone: (352) 717-8403
Email: admin@sagecrafthome.com